Customer Experience: interessanti materiali (IQPC Exchange)
http://www.customerexperienceexchangewest.com/Event.aspx?id=842216 Possono essere consultati recenti rapporti di indagine e interessanti resoconti sulle iniziative internazionali curate dalla società IQPC, circa le tematiche: - digital customer experience - online experience and B2C - mobile technologies and eCommerce - mobile technologies and applications able to improve the shopping experience - widgets and data mashup - behavior analysis - new metrics to measure the digital customer experience - after sale customer support - new customer intelligence
Labels: Customer Experience, customer intelligence, IQPC, mobile technologies, shopping experience
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